INFORMATION FOR TENANTS
Keys Letting Centre is here to help tenants get the most out of renting a home
Why is a Deposit Necessary and How Does it Work?
A deposit must be paid to Keys Letting Centre on acceptance of the tenancy agreement and before the tenant moves into the new property. Keys Letting Centre will register the deposit with the Deposit Protection Service. Keys Letting Centre DO NOT hold the deposit on behalf of the landlord.
How should a Property be left?
We want to ensure that tenants receive their deposits back, therefore we ask tenants to leave properties more or less as you found them when you entered with fair wear and tear accepted. If we are happy with the state of the property we will inform the Deposit Protection Service to release the deposit back to the tenant.
Particular emphasis should be placed on ensuring carpets, bathroom surfaces, kitchens and cookers are cleaned and in furnished lets all items should be present, unbroken and clean, (any breakages should be reported). One area tenants often miss is the garden, if you have taken on a property with a garden, please ensure that grass is cut and weeded so it can be enjoyed by future tenants too.
What happens if there is a Dispute?
If there is a dispute over damages or cleaning when the tenant leaves, this must be settled by negotiation between the tenant and landlord/agent. If it is not settled the matter can be sent for arbitration; this is a free service but is likely to be time consuming and it will be better for all parties if agreement can be reached as quickly as possible.
Treat the Property with Respect and Keep it Clean
If a property needs cleaning at the end of a tenancy agreement this will be taken out of the tenants deposit. Tenants can take out insurance to cover not only their own contents but also that of the landlord and will cost only a few pounds more per month, ask Keys Letting Centre for details.
For further information about Tenants rights and deposits visit the Letting Centre website
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